FAQ's

1. What type of products does Urban Poise Collective offer?

We specialize in curated fall and winter attire, including business casual outfits, seasonal outerwear, boots, and stylish accessories for both men and women.

2. How do I know which size to order?

Each product page includes a detailed size chart for your reference. We recommend checking your measurements against the chart before placing an order. If you are between sizes, we suggest choosing the larger size for comfort.

3. Do you offer international shipping?

Yes, we ship worldwide. Shipping times may vary depending on your location. At checkout, you will see estimated delivery times for your order.

4. How long will it take to receive my order?

Most orders are processed within 2–5 business days. Delivery typically takes 7–15 business days depending on your location and shipping method selected.

5. What if I receive the wrong item or a defective product?

We stand by the quality of our products. If you receive an incorrect or damaged item, please contact us at Pressurethreadsllc@gmail.com within 7 days of delivery, and we will assist you with a replacement or refund.

6. What is your return policy?

You may return unused, unworn items within 14 days of delivery. Items must be in original condition with tags attached. Please note that accessories and final sale items are not eligible for return.

7. Do you provide tracking for orders?

Yes. Once your order is shipped, you will receive a confirmation email with tracking details so you can follow your package until it arrives.

8. Can I change or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of purchase. After that, we begin processing, and changes may not be possible. Please contact us immediately if you need assistance.

9. Do you offer gift options?

Yes, our products make excellent seasonal gifts. You can include a personalized message during checkout, and we’ll make sure it’s included with your order.

10. How can I contact Urban Poise Collective for more questions?

You can reach us anytime via email at Pressurethreadsllc@gmail.com. Our support team will respond within 24–48 hours.